Case studies

Case studies.

A few stories from a much larger body of work. Most engagements are not published here, and clients are not named.

Team analyzing performance charts and results data

Hours back to client teams each year

Less time on quotes, status checks, and re-entry

0+ hrs

Back to one operations team over a year

Real engagements, real results

Each card is one engagement. The hours on it belong to that team.

Freight Brokerage

Pricing and booking LTL freight without the phone chain

Quotes, bookings, and tracking lived in phone calls, email, and separate carrier portals, and markup depended on who worked the load. The brokerage now prices a load, applies its own rules, books it, and follows it through delivery from one system.

90%

Less time to price a load

~500 hrs/yr

Back from rate calls and portal checks

Read case study

Cross-Border Logistics

A support desk where AI agents answer in WeChat, WhatsApp, and Slack

Customer questions arrived in WeChat, WeCom, WhatsApp groups, and email, and every answer meant a person checking the warehouse and shipping systems by hand. Every message now becomes a ticket, AI agents resolve the routine ones from live system data, and the team steps in only when a case needs judgment.

70%

Of routine tickets resolved by AI agents

~1,200 hrs/yr

Support time back from lookups and replies

Read case study

Air Freight

One desk for the work that keeps air freight moving

Shipment status, paperwork, release checks, receipts, and internal follow-up were spread across tools and handoffs. Operations now runs that work from one role-aware workspace.

~500 hrs/yr

Less time chasing status across handlers

80%

Less time rebuilding a shipment picture

Read case study

Fulfillment

Rate, label, and shipping spend in one workspace

Preparing a shipment meant re-entering the same details and choosing a service with little to compare. The team now compares rates, buys the label, and reviews tracking and spend from one shared workspace.

~300 hrs/yr

Saved on repeat entry and label prep

70%

Less retyping on routine shipments

Read case study

Customs Brokerage

A client portal for shipment status, documents, and invoices

Importers were asking the brokerage where a shipment stood, which document was missing, and what was still unpaid. Those answers now sit in one client account, across air, ocean, and ground.

~400 hrs/yr

Staff time off routine status and invoice questions

70%

Of status questions answered without a call

Read case study

Air Freight

Shipment charges, approvals, and recovery in one queue

Air-import payment work was split across portals, each with its own accounts, fees, and cards. Operations and finance now share one workspace from charge review through receipt and refund recovery.

~400 hrs/yr

Less time moving between payment portals

75%

Less time finding where a charge can be paid

Read case study

Air Freight

Approved shipment and release answers from one desk

Status, release checks, and paperwork requests were answered by opening several operational systems. Authorized staff and customers now get those answers from one controlled desk, with a record of what was asked.

90%

Faster than opening several systems for one answer

~300 hrs/yr

Less time assembling shipment answers by hand

Read case study

Trade Compliance

One compliance layer for every importer-facing product

Classification research, landed-cost estimates, and screening were being rebuilt inside each product that needed them. They now come from one developer platform, with usage limits, an audit trail, and a clear line between an estimate and a decision.

5×

Faster to offer the same estimates in another product

1 platform

For classification, duty estimates, and screening

Read case study

Tell us where the manual work is.

We'll show you what we would build first.