Question 1

How is this different from hiring an in-house developer?

Accepted Answer

An in-house hire is a single generalist you have to recruit, ramp up, and keep busy full-time. We're a team that's already run operations and shipped automations across logistics, e-commerce, and services — you get that experience on day one, without the recruiting cycle or the risk of a single point of failure.

Question 2

How is this different from using Zapier or Make ourselves?

Accepted Answer

No-code tools are great for simple, single-step triggers. Once a workflow needs custom logic, error handling, exception routing, or has to talk to a system without a pre-built connector, you need custom code — which is what we build. We also design the workflow itself, not just wire up existing steps.

Question 3

How long does a typical project take?

Accepted Answer

Most engagements run 2-8 weeks depending on scope: a single automation can land in 2-3 weeks, while a custom internal application or a multi-system integration typically takes 6-8 weeks. We scope this with you before any work starts, based on the audit.

Question 4

What does the Free Ops Audit actually involve?

Accepted Answer

A short call where we map your current process end-to-end, identify where manual work is costing you the most time, and give you an honest read on what's worth automating first. No obligation to move forward.

Question 5

Do you work with our existing tools, or do we need to replace them?

Accepted Answer

We build around what you already run. Our automations connect to your existing inbox, spreadsheets, WMS, CRM, or line-of-business apps rather than requiring a rip-and-replace migration.

Question 6

What happens after launch — is there ongoing support?

Accepted Answer

Yes. Every engagement includes a monitoring period where we track performance and tune the automation as real usage comes in, and we offer ongoing retainer support for teams whose processes keep evolving after launch.

Question 7

How do you handle data security and access to our systems?

Accepted Answer

We scope access narrowly to what a given automation needs, use your existing authentication where possible, and are happy to sign an NDA before any discovery call. Sensitive data handling is discussed and agreed upfront as part of the audit.

Question 8

What's your tech stack?

Accepted Answer

We pick the right tool for the job rather than forcing every project through one stack — typically TypeScript/Node for custom applications and APIs, and a mix of workflow orchestration tools and direct API integrations for automations. We're vendor-agnostic by design.

Question 9

What if the automation breaks or our process changes?

Accepted Answer

We build exception handling into every automation so edge cases route to a human instead of failing silently, and we offer monitoring and iteration as part of ongoing support so the automation evolves with your process instead of breaking against it.

Question 10

How much does an engagement cost?

Accepted Answer

There's no flat subscription price — a single automation and a full custom application take very different amounts of work, so every engagement is scoped individually based on your Free Ops Audit. You get a clear, fixed-scope quote before any work starts, not an open-ended hourly bill.

Question 11

Do we have to sign a long-term contract?

Accepted Answer

No. Each build is scoped and quoted on its own. Ongoing support after launch is available as an optional retainer for teams whose process keeps evolving, not a required subscription to keep the automation running.

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