Client
Multi-carrier fulfillment team
Industry
Fulfillment
Timeline
Labels and rating in the first release
Key takeaway
The label, the rate decision, and the cost of that decision finally live in the same place.
A fulfillment operation shipping across more than one carrier was losing time before the carton ever left the building. Origins, recipients, and parcel details were typed again for shipments the team sends every week. Service choices were hard to compare, and once a label was bought the cost, the tracking number, and the balance lived in different places. We put rating, label purchase, reusable shipment details, and a company view of spend into one workspace the people on the floor and the person watching the balance can both use.
The challenge
Repeat entry is a small cost until it is every shipment. Staff rebuilt common origins, recipients, and package sizes by hand, then picked a service without a clear view of price against delivery. After purchase, managers could not see labels, tracking, refunds, and remaining balance without leaving the workflow. As volume grew, the record of what had shipped got harder to trust than the shipping itself.
The same shipment, typed again
Common ship-from locations, recipients, and parcel sizes had no shared preset, so every label started from a blank form.
A service choice with no comparison
Price and estimated delivery were not sitting next to each other at the moment someone had to buy the label.
Spend you could not see
Balances, charges, refunds, and label status were scattered, so a cost question waited on someone to go find it.
What we built
The team compares carrier options, chooses a service, and buys a printable label with tracking from the same screen. Shared locations, recipients, and package presets cover the shipments that repeat. A company dashboard shows activity, label status, charges, refunds, and available balance to the people allowed to see them.
- Side-by-side carrier rates with price and estimated delivery
- Label purchase with a printable label and tracking on the shipment
- A searchable history of label status, cost, and what shipped
- Shared ship-from locations, recipients, and package presets
- A company view of shipping activity, balances, charges, and refunds
- International shipment details captured with the label, not after it
Before & after
Before
- Common locations, recipients, and parcel details were typed for every shipment
- Service was chosen without a clear price-and-delivery comparison
- Labels, tracking, balances, and charges were reviewed in separate places
After
- Shared presets cover the shipments the team sends every week
- Price and estimated delivery are compared before anyone buys a label
- Authorized people review activity, tracking, charges, and balance in one dashboard
Built with
Our approach
01
Audit
We watched how a routine shipment was prepared, priced, labeled, and then looked up later.
02
Build
We built the workspace around those steps: compare, buy, reuse, and review.
03
Pilot
The team created real labels, compared rates, and checked the activity view before it replaced the old path.
04
Support
We keep the workspace current as carriers, access, and shipping needs change.
Frequently asked questions
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